Frequently Asked Questions
Got questions? We've got answers!
What types of products do you offer?
We offer a curated collection of handcrafted paper products including notebooks, postcards, journals, and other stationery items. Each piece is uniquely designed with magical themes.
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You can create an account for a faster checkout experience, or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), UPI, and other secure payment methods through our checkout system. Please note that we do not offer Cash on Delivery (COD) at this time.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery (COD) at this time. All orders must be prepaid through our secure payment gateway using credit/debit cards, UPI, or other available online methods.
Do you offer international shipping?
Yes! We ship internationally. Shipping costs and delivery times vary by location. Please check our shipping information for details.
What is your return policy?
Due to the artisanal nature of our products, we do not offer returns or exchanges unless the item arrives damaged. If you receive a damaged product, please contact us within 48 hours of delivery with photos, and we will be happy to assist you.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also log into your account to check the status of your order.
Do you offer custom or personalized items?
At this time, we don't offer custom personalization. However, we love hearing your ideas! Feel free to contact us with suggestions for future products.
How do I contact customer support?
You can reach us through our Contact page, by email at hello@patakhapaperie.com, or through our social media channels. We typically respond within 24-48 hours.
Can't find what you're looking for? Contact us and we'll be happy to help!